Updated April 8th, 2026
OVERVIEW
This Privacy Notice explains how Tell Our Story LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information. This Notice applies to your use of our website, mobile applications, and other services provided by Tell Our Story LLC.
By creating an account, using our services, or making a purchase, you acknowledge that you have read and agree to this Privacy Notice and our Terms of Service.
Information Collection & Use
We collect information that helps us personalize your experience and fulfill your custom orders. This includes information you provide when you:
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Create an account or profile.
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Purchase a “personalized product” or digital asset.
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Contact our customer service team.
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Respond to a survey or enter a promotion.
Cookies & Tracking Technologies
We use “Cookies” (pixel tags, web beacons, and similar technologies) to improve your experience. Cookies help us:
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Store the contents of your shopping cart until you are ready to check out.
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Remember your login and account settings.
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Analyze trends and monitor site traffic to improve our design and content.
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Provide you with information about products that interest you.
Login Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts them. When you log in, we set up cookies to save your login info and screen display choices. If you select “Remember Me,” your login will persist for at least two weeks.
Embedded Content from Other Websites
Articles or products on this site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These sites may collect data about you, use their own cookies, and monitor your interaction with that content.
Data Retention & Your Rights
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How long we keep your data: For users that register on our website, we store the personal information provided in your user profile indefinitely to provide a seamless return experience. All users can see, edit, or delete their personal information at any time.
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Your Rights: If you have an account, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold, excluding data we are obliged to keep for administrative, legal, or security purposes.
Sharing & Disclosure
We do not sell your personal information. However, we may share information in limited circumstances:
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Legal Compliance: To respond to a subpoena, comply with state/federal laws, or protect the security of our databases.
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Safety: To protect the personal safety of our users or the public if we suspect criminal activity.
Updates to This Policy
As we implement new technology and services, we may modify this Notice. We will provide notice by posting updates on this page with a new “Updated Date.” We encourage you to check back periodically. Your continued use of our services following these changes acknowledges your acceptance of the updated terms.
Contact Us
If you have any questions about your privacy or how your data is handled, please reach out to us at hello@tellourstory.shop or using our contact page.