Updated April 8th, 2026
This website is operated by Tell Our Story LLC. Throughout these terms “we”, “us” and “our” refer to Tell Our Story LLC. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including our Privacy Policy and Returns & Refunds Policy. If you do not accept the conditions of our terms of service you should immediately terminate your use of our site.
For questions, contact us at hello@tellourstory.shop or using our contact page.
OUR INTELLECTUAL PROPERTY & COPYRIGHT PROTECTION
Tell Our Story LLC takes great pride in the original assets, designs, and stories we share. To protect the integrity of our brand, the following rules apply:
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Ownership: All content on this website—including but not limited to text, graphics, logos, button icons, images, digital downloads, data compilations, page headers, and scripts are the exclusive property of Tell Our Story LLC and is protected by United States and international copyright laws.
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Prohibited Use of Assets: You are strictly prohibited from reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Service or assets. This includes a ban on creating derivative works based on our designs or using our assets for commercial purposes without express written permission from us.
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Trademarks: Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any way that disparages Tell Our Story LLC.
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Legal Consequences: Unauthorized use of this website’s materials may give rise to a claim for damages and/or be a criminal offense. We reserve the right to terminate your service immediately if we suspect our intellectual property rights have been violated.
PLACING AN ORDER
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Account Creation: To place an order, you must create a User Account. You affirm that you are bound by these Terms each time you access the site.
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Contract Formation: A legally binding agreement is formed once you receive an “order confirmation email.” Each order is a separate contract.
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Right to Reject: We reserve the right to reject an order if the product is out of stock, payment is unauthorized, the price was displayed in error, or if the uploaded content violates our Content Rules.
ONLINE STORE & GENERAL CONDITIONS
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Prohibited Content: You may not use our services for any illegal purpose. You must not attempt to compromise our services or tamper with our systems (such as altering our code)
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Service Refusal: We reserve the right to refuse service to anyone for any reason at any time.
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Data Security: While credit card information is always encrypted during transfer, you understand that other content may be transferred unencrypted over various networks. More information regarding the collection, use, storage, and removal requests of customer data can be found in our Privacy Policy.
PERSONALIZATION & CONTENT RULES
It is your responsibility to ensure that all content in a personalized product is correct.
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Final Review: We cannot edit or cancel an order once it is placed. Please double-check spelling, grammar, and image quality before confirming.
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Content Restrictions: You may not upload images or text that:
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Infringes on someone else’s copyright or trademark.
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Is offensive, threatening, defamatory, or pornographic.
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Promotes discrimination or illegal acts.
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Contains personally identifying information of others without their written consent.
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PAYMENT, PRODUCTS, & SHIPPING
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Pricing: All prices are in USD. We reserve the right to change prices or discontinue products at any time without notice.
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Shipping: Shipping dates are estimates. Tell Our Story LLC is not responsible for delays caused by factors outside of our control. Details regarding shipping can be found on our shipping page.
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International Orders: Customers are responsible for any additional customs, duties, or taxes incurred in their destination country.
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Refunds: Please refer to our Returns & Refunds Policy for full details. As a reminder, we do not accept physical returns; claims are processed via digital images.
ACCURACY OF BILLING & ACCOUNT INFO
You agree to provide current, complete, and accurate purchase and account information. We reserve the right to limit or prohibit orders that appear to be placed by resellers or distributors.
THIRD-PARTY LINKS & OPTIONAL TOOLS
We may provide links and access to third-party tools (such as Amazon and Paypal) over which we have no control. The use of these is at your own risk. We are not responsible for the content or accuracy of third-party websites linked on our site.
LIMITATION OF LIABILITY
Tell Our Story LLC does not guarantee that your use of our service will be uninterrupted or error-free. You agree that your use of the service is at your sole risk. In no case shall our directors, officers, or employees be liable for any injury, loss, or claim arising from your use of the service or any products procured through it.
GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States and the State of Michigan.
Updates to Our Terms of Service
As we implement new technology and services, we may modify these terms. We will provide notice by posting updates on this page with a new “Updated Date.” We encourage you to check back periodically. Your continued use of our services following these changes acknowledges your acceptance of the updated terms.